Reference

How Our Legal Terms Protect Your Account

Our legal terms set out how 9wins operates your account, handles your data, and manages your rights — with access and eligibility subject to local law and permitted regions in Indonesia.

Account terms apply at registrationData rights covered under our policyAccess subject to Indonesia local lawWallet use governed by these termsPolicy updates notified via account
9wins How Our Legal Terms Protect Your Account
DATA AND SECURITY

How We Handle Your Data and Account Security

Security and data hygiene are built into the account layer, not added on top. Every session runs over encrypted connections, account credentials are hashed at storage, and wallet identifiers for DANA, OVO, and GoPay are never stored in plain text. Players in Jakarta and Bandar Lampung access the same account protections — there is no regional difference in how we apply these standards.

Encrypted Sessions All account sessions use SSL encryption. Your login credentials and wallet data are never transmitted in plain text, regardless of which device you use to access the platform.
Data Retention Policy We keep your account records for as long as your account is active. After closure, data is retained only for the minimum period required by applicable regulation, then deleted.
Cookie and Tracking Use We use session cookies to keep you logged in and analytics cookies to improve page performance. You can adjust cookie preferences through your browser settings at any time.
Requesting Account Changes To update personal details, request data access, or ask for account deletion, contact support via live chat or email. Include your account ID and the specific change you need.
POLICY CONTACT

Reach Us About Legal or Account Queries

If you have a question about how these terms apply to your account — including wallet-linked data, account closure rights, or a transaction dispute involving DANA, OVO, or GoPay — our support team handles policy queries directly. Reach out through the channels below and include your registered account ID so we can locate your records without delay.

Team online

Live Chat

Open the chat widget from any page while logged in. Quote your account ID and the policy section you are asking about for a faster response.

Email Support

Send your legal or policy query to our support address. Include the transaction reference if your question involves a DANA, OVO, or GoPay payment dispute.

Account Help Centre

The Help Centre inside your account dashboard lists policy articles by topic — account rights, wallet data, and dispute steps are all indexed there for quick lookup.

Common Questions About Our Legal Terms

These questions come up often when account holders review our policy. We have answered each one with the specific process — not a vague pointer — so you can act on the information directly.

Access and eligibility depend on local law and the region you are in. Where local law permits, these terms govern your account. Where it does not, local regulation takes precedence.

Contact support via live chat or email with your account ID and request a data summary. We will compile and send your account data in line with our retention and access policy.

We collect only the wallet identifier and transaction reference needed to process your transfer. That data is not shared with third parties and is stored in encrypted form within your account record.

Yes. Submit a deletion request through live chat or email. We will close the account and remove personal data after the minimum legally required retention period has passed.

We publish any policy update on this page and send a notification to your registered account. Continued use after an update means you accept the revised terms as written.

Reach support via live chat and provide the transaction reference from your DANA, OVO, or GoPay history. Our team will review the payment log and respond with a resolution path.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.