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How 9wins Handles Your Personal Information

Your privacy matters to how we run this platform. This page explains exactly what data we collect from your account, how we use it, and what rights you hold — covering everything from wallet transactions through DANA, OVO, and GoPay to how you access…

Account data protectionDANA, OVO, GoPay transaction privacyYour right to access or delete dataCookie and device usage explainedContact us to raise a data request

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access your data, correct something we have on file, or ask us to delete your account information, our support team handles these requests directly. We aim to respond to all privacy-related queries promptly. Reach us through any of the channels below — tell us your registered account email and the nature of your request so we can move quickly.

Team online

Live Chat

Start a live chat session from the 9wins site or mobile view. Have your registered email ready so our team can locate your account and handle your data request without delay.

Email Support

Send your privacy request to our support email. Include your account username and a clear description of what you need — access, correction, or deletion — and we will follow up directly.

Account Help Centre

Log into your 9wins account and navigate to the help section for self-service options. From there you can review what account data is stored and submit a formal data request through the form.

What Information We Collect and Why

9wins Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with 9wins, we collect the details you submit during registration — your name, email address, date of birth, and contact number. If you fund your account through DANA, OVO, or GoPay, we also record transaction references and wallet identifiers to verify

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deposits and process withdrawals accurately. We do not store your full e-wallet PIN or payment credentials — those stay with your wallet provider. Beyond registration and payments, we log your device type, browser, IP address, and session activity. This helps us detect unusual access patterns and
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keep your account secure. We collect this data only for the purposes listed here: running your account, processing transactions, improving our service, and meeting legal obligations in regions where our service is available. We do not sell your personal data to third parties for marketing. Where
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we share data — for example, with payment processors who handle your DANA or OVO transfer — those partners are bound by data handling agreements that restrict how they use your information. Data collected through our platform is retained for as long as your account is
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active and for a reasonable period after closure, as required by applicable law. You may request a copy of your data or ask us to delete it at any time by contacting our support team.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We keep your personal information secure through a combination of technical controls and clear internal policies. Here is how each key area works in practice — from the cookies we set on your browser to how long we hold your account records after you close your account.

Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time without losing account access.

Account Security Measures Your account is protected by password hashing and OTP verification on login. We never store your raw password. Suspicious login attempts trigger an automatic alert sent to your registered email or phone number.

Data Retention Schedule Active account data is held for as long as your account remains open. After closure, we retain records for the period required under applicable law in eligible regions, then delete or anonymise them.

Requesting Changes to Your Data You can ask to access, correct or erase your personal data at any time. Contact support via live chat or email, provide your account details, and we will confirm the action taken within a reasonable timeframe.

Common Questions About Your Privacy on 9wins

These are the questions we hear most often from people in Indonesia about how their personal data is handled on 9wins. If your question is not here, contact our support team directly and we will clarify.

We collect your name, email, date of birth, contact number, and device details at registration. If you transact via DANA, OVO, or GoPay, we also log transaction references to verify payments.

We share data only with service partners like payment processors handling your DANA or OVO transactions. Those partners are contractually restricted from using your data for any purpose beyond processing your request.

Contact our support team via live chat or email with your registered account details. We will locate your records and send you a summary of the personal data we hold on your account.

Yes. Submit a deletion request through support chat or email. We will process it in line with applicable law — some records may be retained for a legally required period before full deletion.

We use session cookies for login continuity and analytics cookies to improve the platform. You can disable non-essential cookies in your browser settings without affecting your ability to access your account.

We store only transaction references and wallet identifiers — never your full PIN or payment credentials. Those remain with your wallet provider. We use encryption and access controls to protect all stored transaction data.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoAbout Us

How 9wins Handles Your Personal Information

Reach Us About Your Privacy Rights

Live Chat

Email Support

Account Help Centre

Data Handling, Cookies and Account Security

Common Questions About Your Privacy on 9wins

01 What personal data does 9wins collect when I register?

02 Does 9wins share my data with third parties?

03 How do I request a copy of the data 9wins holds about me?

04 Can I ask 9wins to delete my personal data?

05 How does 9wins use cookies, and can I turn them off?

06 Is my payment information safe when I use GoPay or DANA?

Privacy Policy

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